Returns & Exchanges Policy

Returns & Exchanges Policy

At Vorax Storewe want you to be 100% satisfied with your purchase. If, for any reason, the size isn’t right or you change your mind, you can request an exchange or return of your item

1. Return Period

According to European e-commerce legislation, you have the right to cancel the purchase contract and return the product within 14 consecutive days from the day you receive the order at your address.

2. Mandatory Return Conditions (Sneakers)

For a return or exchange to be accepted, the returned item must strictly meet the following criteria:

  • Product Condition: The sneaker or other items must be completely unused, with no signs of wear, dirt on the soles, or any damage.
  • Original Box: The original box is part of the product and must be returned in perfect condition.
    • Important: Never attach adhesive tape or shipping labels directly to the original sneaker boxThe return must be placed inside a protective outer shipping box (you may reuse the box in which your order was delivered).
  • Etiquetas e Acessórios: Todos os acessórios originais (atacadores extra, certificados, panfletos) e a etiqueta/selo de segurança da Vorax Store devem estar intactos e afixados ao produto.

A Vorax Store reserva-se ao direito de recusar devoluções de artigos que apresentem sinais de uso, danos ou cuja caixa original tenha sido danificada.

3. How to Start a Return or Exchange

  1. Send an email to info@voraxstore.com indicating:
    • Order number (e.g., #1024)
    • Name associated with the purchase
    • Reason for return or if you wish to exchange for another size/model.
  2. Our team will review your request and send you detailed instructions and the address where you should send the item.
  3. After receiving the product at our headquarters, we will inspect it within 1 to 3 business days.

4. Shipping Costs (Postage)

  • Returns due to change of mind or incorrect size: The customer is responsible for the shipping costs of the returned item.
  • Defective item or incorrect shipment by Vorax Store: Vorax Store will assume all costs for collection and reshipment.

5. Refunds

  • Once the item has been inspected and approved by our team, we will issue a refund using the same payment method you used for the original purchase.
  • The refund will be processed within a maximum of 5 to 10 business days (depending on your bank or payment method used).

Support Contact

If you have any questions about the return process, please contact us through:

–Vorax Store Team

Scroll to Top