Shipping Policy
At Vorax Store, we work to ensure that your sneaker reach you quickly, safely, and with full tracking.
1. Processing Times
- All paid and confirmed orders are processed and prepared for shipment within 1 to 3 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods and Delivery Times
We work with trusted carriers to guarantee fast delivery:
Note: Delivery times are estimates provided by the carriers and may be delayed during peak periods (such as Black Friday, Christmas, etc.).
| Destination | Estimated Delivery Time | Custo de Envio |
|---|---|---|
| Portugal Continental | Preparation: 1 to 3 business days Entrega: até 5-12 dias úteis | Free Shipping |
| Açores & Madeira | Preparation: 1 to 3 business days Entrega: 5–12 dias úteis | Free Shipping |
| Spain | Preparation: 1 to 3 business days Entrega: 5–12 dias úteis | Free Shipping |
| France | Preparation: 1 to 3 business days Entrega: 5–12 dias úteis | Free Shipping |
| Belgium | Preparation: 1 to 3 business days Entrega: 5–12 dias úteis | Free Shipping |
| Romania | Preparation: 1 to 3 business days Entrega: 5–12 dias úteis | Free Shipping |
| Switzerland | Preparation: 1 to 3 business days Entrega: 5–12 dias úteis | Free Shipping |
| United Kingdom | Preparation: 1 to 3 business days Delivery: up to 8-12 business days | Free Shipping |
| Germany | Preparation: 1 to 3 business days Entrega: 5–12 dias úteis | Free Shipping |
| Italy | Preparation: 1 to 3 business days Entrega: 5–12 dias úteis | Free Shipping |
| Netherlands | Preparation: 1 to 3 business days Entrega: 5–12 dias úteis | Free Shipping |
| Rest of Europe | Preparation: 1 to 3 business days Entrega: 5–12 dias úteis | Free Shipping |
| Brazil | Preparation: 1 to 3 business days Entrega: 5–17 dias úteis | Free Shipping |
3. Order Tracking
- As soon as your order is shipped from our warehouse, you will receive a confirmation email with the tracking number.
- With this code, you will be able to track the shipment status in real time on our website and on the carrier's website.
4. Incorrect Address and Delivery Attempts
- Make sure your delivery address is complete and correct at checkout.
- If the order is returned to Vorax Store due to an incorrect/incomplete address provided by the customer or failure to collect the order from the collection point within the timeframe indicated by the carrier, the reshipping costs will be borne by the customer.
5. Orders Damaged in Transit
- We recommend that you inspect the exterior box at the time of delivery.
- If the shipping box is visibly damaged, torn, or open, you take photos before opening it and refuse delivery or sign the shipping guide indicating the reservations.
- Please contact us immediately via email info@voraxstore.com include your order number and photos of the package's condition.